Author Topic: problems between nfoservers and comcast  (Read 850 times)

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Offline Rabbit OCS

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problems between nfoservers and comcast
« on: August 14, 2016, 10:10:15 AM »
Nfoservers, which provides our CoD4 server AOCS, is having problems for some gamers on Comcast in the Chicago area, skipping,  lag, CI's, etc. in the game  and possibly in Teamspeak. They  are trying to solve the  problem. This is a copy of the message I received.

"Comcast has been struggling in Chicago recently with overloaded transit/peering connections (for a couple of months, but particularly within the last two weeks). This has caused packet loss for many Comcast customers at times. We have been working hard to optimize the traffic to Comcast as much as we can in order to limit the amount of loss that is seen.

Most recently, Comcast has been particularly bad about overloading its connection to Tata (in the Tata->Cogent direction). We have completely excluded that provider from the outbound route selection now, but since Comcast is also overloading connections to other providers, this isn't a full resolution. We are continuing to work on our selection system to have it better juggle which provider is better moment-to-moment and client-to-client.

When packet loss is seen to a client, that client may observe it in the form of poorly-responding interactive sessions, slow or interrupted data transfers, skipping in game servers, or choppy audio in voice servers."

Our AOCS server is in Chicago. If users have persistent and serious problems playing game the  game in the AOCS server, I think I  can relocate our server to another server.